8 Questions to Help You Choose the Best Cremation Jewellery Company

Kenny Scott | May 20, 2016 | Cremation Glass Jewellery

Are you uncertain about choosing the right cremation jewellery company?

When you’re looking for somewhere to send your loved ones’ ashes, it can feel daunting.

There are usually so many questions that can race your mind: Will they be safe? Will you know when they get there? Who will be working with them, and can you be sure the end product will be high quality?

Many of my customers look for this kind of reassurance before sending me their loved ones’ ashes, and I always try my best to ease their concerns.

To help you decide which cremation jewellery company is right for you, I’ve put together the following 8 questions to ask yourself:

1. Will your loved one’s ashes be safe?

This is something you really don’t want to leave to chance. If the company’s website FAQ or blog doesn’t already answer this question, I’d recommend calling or emailing to be sure you know that your loved one’s ashes will be kept under lock and key, and treated with great care at all times.

Essentially, you want a guarantee that they’re in safe hands, and if you can’t get that, look elsewhere.

2. Do the products look professional and high quality?

Carefully scrutinise the photos and descriptions on the company’s website before making a decision. You should have a good idea of exactly what you’re spending your money on before you commit.

For instance, does the company use hallmarked silver or other precious metals? What is the quality of the chain (if applicable)? Does the glass look clear and of a high standard? If you’re unsure, it’s worth calling or popping them an email for clarification.

3. Can you choose from different styles/colours?

Not all companies have a diverse range of colours and styles available, so ensure you like what you see before ordering. If there’s a particular colour you really want, that isn’t shown on the website/brochure, it’s always worth asking, as some companies (myself included) will try to accommodate your needs.

One thing to bear in mind is that it may not always be possible to get the exact colour you request, but close.

4. Are they within your budget?

I always tell people to bear in mind that just because something is pricier, doesn’t necessarily mean the quality is any better. Try to stick to a budget you can afford. I’m personally of the opinion that memorial jewellery should be for everyone, which is why I try to make my prices as affordable as possible.

Of course, budget is important, but it’s not the only thing to consider. You also have to be happy enough to put your trust in a company, so aim to find somewhere that ticks all the right boxes between cost, quality and professionalism.

5. Will you be informed at every stage of the process?

This is so important. There’s nothing worse than worrying about whether your loved ones’ ashes have been lost in the post, or wondering whether you’ll ever get them back again. With such a sensitive subject, there’s no excuse for leaving you in the dark.

Check whether the company will notify you once they’ve received your loved one’s ashes, and will keep you updated during the process – especially if you’re going to be waiting weeks. Reassurance at these times is absolutely vital, and I usually even send photos once the product is complete.

6. Is it easy to get in touch with the company if you need to?

Look at the company’s contact details. Is a free or low-rate UK phone number provided, or simply an email address? Give the company a call (if possible) and see how long it takes to speak to a real person.

Doing this now should give you a good idea of how easy it’ll be to get in touch if you ever need to, as it will be less stressful if any problems do happen to arise.

7. How long will the process take?

It’s important to get a realistic idea of how long you’re going to be parted from the ashes of your loved one. Some of the larger companies can take around 6 – 8 weeks to process your order.

Smaller companies may not necessarily take as long with your order, and can deliver more of a personal touch, with updates to tell you how things are going. I personally aim to process all orders within two weeks.

8. Which type of shipping does the company use?

Another vital aspect that you must be aware of before depositing any money, is the type of shipping the company uses. Preferably, you should go for a company who offer recorded/tracked or special delivery – or tracked delivery via courier.

Conclusion

Choosing the right cremation jewellery company to handle your loved one’s ashes can be a daunting experience, and you’ll probably feel uncertain of parting with them if you don’t ask yourself the following questions first.

Remember:

Will your loved one’s ashes be safe?
Do the products look professional and high quality?
Can you choose from different colours/styles?
Are they within your budget?
Will you be informed at every stage of the process?
Is it easy to get in touch with the company if you need to?
How long will the process take?
Which type of shipping does the company use?

I wish you the best of luck!